I knew it was too good to be true!! Less than a week of being fixed, the stupid Streamyx connection is down again!! Error 678 keeps popping up and even after troubleshooting and disconnecting and reconnecting the modem and splitter, I'm still not able to connect.
So what am I stuck with? A broadband connection that doesn't work and another case number.
Sheesh!!
Showing posts with label streamyx. Show all posts
Showing posts with label streamyx. Show all posts
Wednesday, June 13, 2007
Sunday, May 20, 2007
I reiterate: TMNet is filled with MORONS!
On Saturday I tried calling the number the TMNet customer service rep gave me. Turns out it's an activation line and not the line to the technical team who's handling my case.
I called 9515 again and this time got to speak to a supervisor. Against better judgement and because my temper was on a rage and patience had flown out the door, I ended up cursing and swearing at him. Of course, it isn't entirely the poor guy's fault but if they'd only give me the contact details of the fucking morons who are supposed to be "handling" my case (i.e. the cable contractors, apparently) I wouldn't have to yell expletives at the idiot.
As it was, all he could tell me was the same thing that his customer reps have been telling me every single time that I've called: that they've handed the case over to their technical team and they are looking into it and they will call me when they've got an update. And no, he does not have the contact details of the technical team, all he can do is to email them from his end. And no, he is not allowed to give me the email address of the technical team either.
They will also continue sending me the bill and I will have to pay and if TMNet figures that the problem stems from their end, they will give me a rebate. WHAT. THE. FUCK??!!!!
My first complaint to them was dated 15 April 2007. I have called 9515 on average once or twice a week and I have sent them several email complaints.
If anyone has any better ideas or suggestions, I would gladly welcome them. Short of bombing the whole of TMNet and all their affiliated associates, I would be willing to try almost anything.
Maybe I should take this to the Malay Mail? Do they still post complaints?
Help!
I called 9515 again and this time got to speak to a supervisor. Against better judgement and because my temper was on a rage and patience had flown out the door, I ended up cursing and swearing at him. Of course, it isn't entirely the poor guy's fault but if they'd only give me the contact details of the fucking morons who are supposed to be "handling" my case (i.e. the cable contractors, apparently) I wouldn't have to yell expletives at the idiot.
As it was, all he could tell me was the same thing that his customer reps have been telling me every single time that I've called: that they've handed the case over to their technical team and they are looking into it and they will call me when they've got an update. And no, he does not have the contact details of the technical team, all he can do is to email them from his end. And no, he is not allowed to give me the email address of the technical team either.
They will also continue sending me the bill and I will have to pay and if TMNet figures that the problem stems from their end, they will give me a rebate. WHAT. THE. FUCK??!!!!
My first complaint to them was dated 15 April 2007. I have called 9515 on average once or twice a week and I have sent them several email complaints.
If anyone has any better ideas or suggestions, I would gladly welcome them. Short of bombing the whole of TMNet and all their affiliated associates, I would be willing to try almost anything.
Maybe I should take this to the Malay Mail? Do they still post complaints?
Help!
Thursday, May 17, 2007
F@#k Streamyx and TMNet
In the meantime, the customer service at 1-300-88-9515 succumbed to my demands and gave me another number to call the technical team directly involved in my case. By the way, for those not in the know, my Streamyx is still out.
I've tried calling a few times but everytime I do, I get an automated reply that says I'm either the fourth or the seventh or the eighth customer in line and my wait time is approximately eight or four or one or two minutes. Which inadvertently is always longer than what is announced. Fuck them.
A friend said it's no point getting another number. Apparently what I need to get from them is the technician's handphone number. There are specific technicians assigned to each case, so I suppose mine has been getting his hair weaved or his nose hairs primped for a gala do.
I suppose I could get chatty and intimate enough with him to then blast the living daylights out of the incompetent moron who's supposed to be handling my case.
No harm trying, right?
Like I said, fuck the whole lot of them.
I've tried calling a few times but everytime I do, I get an automated reply that says I'm either the fourth or the seventh or the eighth customer in line and my wait time is approximately eight or four or one or two minutes. Which inadvertently is always longer than what is announced. Fuck them.
A friend said it's no point getting another number. Apparently what I need to get from them is the technician's handphone number. There are specific technicians assigned to each case, so I suppose mine has been getting his hair weaved or his nose hairs primped for a gala do.
I suppose I could get chatty and intimate enough with him to then blast the living daylights out of the incompetent moron who's supposed to be handling my case.
No harm trying, right?
Like I said, fuck the whole lot of them.
Friday, May 04, 2007
Nothing works
It's been more than two weeks now and our Streamyx at home is still busted. An email sent to TMNet's customer service department drew lukewarm response. I am fed up. To get online I either go to Hollys Coffee at Cineleisure Damansara (way quieter and more conducive to writing than Starbucks over at The Curve) or head to Havana Estudio to leech off their Wi-Fi.
To top it off, Astro's dead as well. Has been ever since the satellite signal turned up a bright red on the screen about a week ago.
Everything electronic and IT is turning into a nightmare at my place. Or maybe it just goes to show that a monopoly is the most inefficient way to be running things around here.
To top it off, Astro's dead as well. Has been ever since the satellite signal turned up a bright red on the screen about a week ago.
Everything electronic and IT is turning into a nightmare at my place. Or maybe it just goes to show that a monopoly is the most inefficient way to be running things around here.
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